What forms of payment do you accept?
We currently accept all major credit/debit cards, PayPal, Amazon Pay, Facebook Pay, and Shop Pay (pay in full or in 4 installments).
When will I receive my Lavish Crown?
Please allow 48-72 hours for order processing (excluding weekends and holidays). All orders are shipped within 24 to 48 hours after processing via USPS Priority Mail. Typical delivery time frame is between 1-3 business days for domestic orders, and 6-10 business days for international orders however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
What if I gave the incorrect shipping address?
The purchaser is responsible for providing the correct mailing address at checkout. Please ensure your shipping address is correct before completing your purchase. If you notice that you entered the wrong shipping address, you can email us at firstname.lastname@example.org within 30 minutes of placing your order. Once a shipping label has been created for your order, we cannot guarantee any changes or updates to the shipping address.
What if I forgot to apply my discount code?
Oops! We are sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that this discount code may be used on your next order.
What if my order arrives damaged, or missing items?
Send us an inquiry via email to email@example.com. Please include your order number, full name, shipping address, image of the damaged product, or the issue with your order; and a team member will resolve your issue as quickly as possible.
How do I earn Lavish Rewards?
- Sign up and earn 10 points.
- Let us celebrate your birthday! Enter your birthday day information, and you will earn 50 points as a gift from us on your special day.
- Earn 1 point for every dollar spent.
- Follow us on Instagram and earn 10 points.
- Like us on Facebook and earn 10 points.
- Share us on Facebook and earn 10 points.
How do I redeem my Lavish Rewards?
Earn 100 points, and redeem them for $5.00 off. The maximum amount of points that can be redeemed for an order are 200 points.
Are your products safe for pregnant or nursing women?
YES! We only use all-natural and certified organic ingredients. Our products may even help prevent the hair loss women sometimes experience after giving birth.
What if I want to cancel my order?
Orders may be canceled within 30 minutes of purchase. If you request a cancellation of your order we cannot always guarantee that it will be cancelled. Please ensure you review your order before confirming your purchase.
How do I request a return/refund?
To be eligible for a refund, your item must be returned within 14 days of purchase, unused, and in the same condition that you received it. It must also be in its original packaging. Please read our complete Refund Policy for further details. For hygiene purposes, we cannot accept returns/refunds on orders that have been opened or used.